Refund policy

• Complaints

Complaints must be submitted by e-mail at: info@perdisacca.com Complaints must contain detailed information about the product's defect and, if possible, include photos of the defects.

The ordered products are packed in such a way that they are not damaged by normal handling during transport/delivery.

In the event that the shipment is damaged during transport, such damage is visible when taking over the shipment, and in that case the Buyer is not obliged to take over the shipment.

The exercise of rights in the case of a reported complaint is carried out in accordance with the Law on Consumer Protection and the Law on Obligatory Relations.

• Cancellation and termination of the contract

The customer can cancel the order at any time until the moment of delivery of the product to the retailer by sending a statement of cancellation of the order by e-mail to: info@perdisacca.com

If the order is canceled before the products have left the Merchant's warehouse, the customer has the right to request a refund of the total amount paid for the products and the delivery service. If the products have left the Trader's warehouse, the amount paid will be returned to the Buyer less the costs of delivery and return.

The right to terminate the contract under Article 72 of the Consumer Protection Act:

The customer has the right, without giving reasons, to unilaterally terminate the contract concluded outside the business premises or concluded remotely within 14 days.

The relevant term for termination begins to run from the day when the goods that are the subject of the contract are handed over to the Buyer or a third party designated by the buyer, who is not the carrier.

If with one order the Buyer has ordered several pieces of goods that should be delivered separately, i.e. if it is a question of goods that are delivered in several pieces or in several shipments, the term begins to run from the day when it is delivered to the buyer or a third party specified by the Buyer, who is not the carrier, handed over to the last piece or the last shipment of goods.

If the Merchant does not notify the Buyer of the Buyer's right to unilaterally terminate the contract, this right shall expire within 12 months from the expiration of the term for termination (the 12-month term begins after the expiration of the 14-day term provided for regular termination in case of proper notification). If the notification of the right to unilateral termination is delivered within 12 months, the right to unilateral termination ends after the expiry of the period of 14 days from the day the Customer receives the notification. It is considered that the Buyer has been informed by the Trader of his right to these Terms and Conditions, which are delivered with the order confirmation.

Before the expiration of the term for unilateral termination of the contract, as stated above, the Buyer is obliged to notify the Merchant of his decision to terminate the contract by means of an unequivocal written statement expressing his will to terminate the contract, sent by e-mail to the Merchant's address: info@perdisacca.com or by registered mail to the Merchant's address: Perdisacca d.o.o., Valade 1, 52211 Bale, Croatia.

The merchant undertakes to deliver to the Buyer, without delay, the Confirmation of Receipt of the Termination Statement by electronic mail through which the Buyer submits the termination statement or which he specifies as the contact for a response in the termination statement.

The buyer is obliged to return the goods without delay, and no later than within 14 days from the day when he informed the trader about his decision to terminate the contract. The buyer is obliged to bear the direct costs of returning the goods in the amount of the delivery price. The trader undertakes to return the entire amount of the paid funds to the buyer within fourteen (14) days after receiving written notice of termination of the contract.

The merchant is not obliged to refund the amount paid before the goods delivered to the buyer are returned to him, unless he has offered to pick up the goods returned by the buyer himself, that is, after the buyer provides him with proof that he has sent the goods back to the merchant, if the merchant has been informed about this before receipt of goods.

The Merchant undertakes to refund the amount paid using the same means of payment used by the Buyer when paying, unless the Buyer expressly agrees to another means of payment and on the condition that the Merchant is not obliged to pay any additional costs for such a refund.

Pursuant to Article 77, Paragraph 5 of the Law on Consumer Protection, the customer is responsible for any decrease in the value of the purchased product that is the result of handling the purchased product, except for that which was necessary to determine the nature, characteristics and functionality of the goods.

• Exclusion of the right to terminate the contract

The customer does not have the right to terminate in the cases prescribed by Article 79 of the Consumer Protection Act, especially if:

- the service contract was fully fulfilled by the Merchant, and the fulfillment began with the explicit prior consent of the Customer and his confirmation that he is aware of the fact that he will lose the right to unilaterally terminate the contract if the service is fully fulfilled;

- the subject of the contract is goods or services, the price of which depends on changes in the financial market that are beyond the Trader's influence, and which may occur during the duration of the Buyer's right to unilaterally terminate the contract;

- the subject of the contract is goods that are made according to the Customer's specification or that are clearly adapted to the Customer;

- the subject of the contract is goods which, due to their nature, are inseparably mixed with other things after delivery.

 

• Duration of the contract

The contract that the Buyer enters into with the Merchant is a one-time contract for the purchase and sale of products at a distance, which is consummated by the delivery of the goods and the payment made by the Buyer, in case it is not terminated. These Terms are an integral part of that contract.

 

• Customer's written objections and disputes

These Terms are drawn up in accordance with the Consumer Protection Act and other regulations of the Republic of Croatia. Customers can send their written objections to the products or services of the Merchant to the address of the Merchant: Perdisacca d.o.o., Valade 1, 52211 Bale by post or e-mail to the address: info@perdisacca.com as stated in the Merchant's information.

The merchant is obliged to confirm without delay that he has received the Customer's written complaint, and to respond to it no later than within 15 (fifteen) days from the date of receipt of the written complaint.

In the event of a dispute between the Buyer and the Trader, the latter will try to resolve the problem by agreement and peacefully, otherwise the court in Pazin is competent.