Terms of service
1. Terms of business
These general terms and conditions (hereinafter referred to as the Terms) govern the relations between the Buyer and the Merchant in relation to the conditions and method of ordering products, product prices, terms and methods of payment, the rights of the Buyer to object in writing to the Merchant's products and services, the right to terminate the contract, delivery products and other services offered by the Merchant, the protection of other data and other issues important for the conclusion of sales contracts via the Internet store.
The Consumer Protection Act, the Electronic Commerce Act, the Obligatory Relations Act and other valid regulations of the Republic of Croatia apply to the Terms of Business.
The merchant reserves the right to amend the Terms and its provisions at any time. All changes will be published on the Merchant's website and will take effect at the time of their publication on the website. Any changes to the Terms will apply to purchases made after those changes are posted.
The customer is obliged to check the valid Terms and Conditions before each purchase. By ordering the Buyer in the Trader's online store, it is considered that the Buyer has accepted all the Trader's Terms and Conditions.
These Terms are available at all times to the users of the services in such a way that they are enabled to save, reuse and reproduce them.
These Terms and Conditions are considered an integral part of any sales contract concluded between the Merchant and the Buyer through the Merchant's online store.
2. Merchant
Merchant name: Perdisacca d.o.o.
Headquarters: Bale (Municipality of Bale), Valade 1
Email: info@perdisacca.com
OIB: 10720987787
IBAN: HR8823400091111314065 opened at Privredna Banka Zagreb
The merchant sells through the Internet store www.perdisacca.com
3. Customer
The buyer of the products sold by the Merchant is any natural or legal person who buys products or services through the Merchant's online store in the manner stipulated by these Terms. Any natural and/or legal person who chooses at least one product or service of the Merchant, puts it in the shopping cart, sends the Merchant's order and pays for the said product is considered a customer.
The customer can only be an adult and capable of doing business. Contracts can be concluded in the name and on behalf of minors and persons completely incapable of business by their legal representatives or guardians. Persons with partial business capacity can conclude a contract only with the consent of their legal representative or guardian. The Merchant bears no responsibility for actions contrary to this provision.
4. Prices
Through the Internet store www.perdisacca.com, the customer is able to purchase the entire range of products and services that are on offer and in the Merchant's stock, except for special products that the Merchant may from time to time specially produce.
All prices represent retail prices and are expressed in euros (EUR). The seller is not registered for VAT; VAT is not charged under Article 90(1) of the Croatian VAT Act.
The specified retail prices are valid exclusively for the purchase of products or services via the Merchant's online store and may differ from the retail prices in stores. Retail prices are valid in case of payment by the methods and under the conditions stated below.
The displayed retail prices are valid at the time the order is received.
Promotional offers are valid only at the time of order and may change without prior notice.
5. Images and information about products
Images and descriptions do not necessarily have to be identical to the product. The seller reserves the right to make mistakes in the product description and images. Product images are illustrative in nature, and the image illustrating the product on the website may not fully correspond to the actual appearance and content of the product. Product images are shown to the customer only for the purpose of information and approximate determination of product characteristics, without guaranteeing equality.
The merchant undertakes to try to the maximum extent possible to ensure the up-to-dateness and accuracy of the information on the Internet pages, especially in relation to the price of the offered products and services. The merchant is not responsible for any errors in the product description, images, or errors made during price changes and page updates.
In case of such errors, and especially if the price displayed on the website for any reason does not correspond to the actual price of the product, the Merchant will inform the Customer about it without delay, and enable him to cancel or change the order.
If the Buyer decides to cancel the product order due to the error described by the Trader, the Trader will return the money paid to the buyer as soon as possible, and no later than within 14 (fourteen) days from the date of notifying the Buyer of the cancellation of the order.
6. User registration and product order
Products are ordered electronically. Products can be ordered without registration, as a guest or as a registered user. Registration is done by creating a user account. Registration is free. During registration, the User creates a username and password. The user is responsible for all actions and orders made under his user name.
The Merchant's Data Protection Policy applies to the Customer's data provided during registration. The unregistered user (guest) or registered user is responsible for the accuracy and completeness of the data entered during registration and purchase.
The use of electronic mail for the purpose of sending other offers, notifications and advertising content (unsolicited commercial communication) is permitted only with the prior consent of the person to whom such type of communication is intended, and in accordance with the law governing the field of telecommunications (electronic communications).
The product is ordered via the shopping cart. When the Buyer places an order, he accepts the Merchant's offer, and by sending that order to the Merchant (electronically) containing the acceptance of the offer, a contract is concluded between the Buyer and the Merchant. An offer and acceptance, as well as other declarations of will made electronically, are received when the person to whom they are addressed can access them. The trader will, without delay, confirm the receipt of the electronic message containing the acceptance of the offer for the conclusion of the contract by electronic means, in a separate electronic message, and deliver the Order Confirmation to the Buyer by e-mail. The order confirmation contains information about the order, delivery address, payment method, price/prices, delivery price, contact details of the Merchant's customer service and other information in accordance with regulations. Along with the order confirmation, the Customer will also receive these Terms of Business of the Online Store.
After sending the order confirmation, the Customer can change the order only by contacting Customer Service at the e-mail: info@perdisacca.com
In the online store, the Customer can pay for his order by clicking "Complete purchase". In the shopping cart, they will then see the total amount of the purchase (including delivery costs and VAT if applicable).
The trader will deliver the products to the customer in the ordered quantity if they are available.
In the event that the Merchant is unable to deliver a certain product within the stipulated period because the ordered product is not in stock, the Merchant will notify the Customer in writing, via electronic mail, who may cancel the product order or possibly accept a new delivery date.
If the customer decides to cancel the product order, the Merchant will return the money paid to the customer as soon as possible, and no later than within 14 days from when the delay occurred.
7. Delivery
We deliver products within the European Union
The cost of delivery is calculated automatically when purchasing a product and an invoice is issued that contains the price of the purchased products and the cost of delivery.
8. Payment
You can pay for your order with any of the payment methods shown at checkout. Depending on your country and device, these include:
- credit and debit cards (Visa, Mastercard, Maestro and others)
- PayPal
- Apple Pay, Google Pay and Shop Pay
Prices are charged in the currency shown at checkout. The prices shown are final. The total, including delivery, is displayed before you confirm your order.
Your payment is authorised when you place the order. Order processing begins once the payment has been confirmed.
For Harvest Club memberships, you authorise us to charge your chosen payment method automatically for each quarterly box, at the price and on the dates stated on the product page, until you cancel.
The invoice for your order is enclosed with your parcel.
9. Payment security
All payments are processed by certified payment providers (Shopify Payments and PayPal) that comply with the PCI DSS security standard. Card details are encrypted and are never stored or seen by Perdisacca d.o.o.
Card payments may require additional verification by your bank (3-D Secure), for example a confirmation in your banking app.
10. Liability for Material Defects of Products
The trader is liable for material defects in the items sold on their website, in accordance with applicable regulations—specifically the Obligations Act of the Republic of Croatia and the Consumer Protection Act.